Avoid Sun Cellular Services Except Calls

October 17th, 2014 / No Comments » / by wuhtevah

3 months from now, my pocket WIFI subscription with Sun Cellular will finally come to an end after 2 years.

Yes. I will finally be rid of the worst mistake I ever made in my life by subscribing to their pathetic and worthless service.

The topic of my post says to avoid all service except calls. Why calls? For one thing, everybody gets the same kind of service with calls and text messaging. Besides, speed is not an issue here anyway.

While I have not tried their other services considering I only am currently subscribed to their pocket WIFI, here are the some reasons why you should avoid any of their other services especially those who are not from Manila.

Only Manila based people can decide if you wish to cut off the service while you are still locked.
This one will take forever, just like what I am currently experiencing. We tend to call customer service since that is always the first option that comes to mind, right?

However, for 1.5 years, what customer service had done was give me robotic messages like “we have escalated your issue bla bal bla”. Seriously! How many times do they have to escalate your issue? Answer? As long as you keep calling, you get the same response every time.

After 1.5 years, the staff in Cebu finally gave it a thought to have me talk to their manager because nothing came out of it when I talked to their supervisor before.

It was then that I found out only people in Manila will have the final say whether they will allow you to cut off your subscription even if you are still in the locked-in period.

Problem with this scenario is that they want to send someone to verify the connection of my pocket WIFI when someone from Cebu already did a few months ago and vouched that indeed the connection is really slow.

What does that make me then? A liar, that’s what. Sun Cellular sees all clients as liars because they ignore what the problems are.

For them, it is actually like, if clients do not call back, that means it is fixed.

I understand there are many problems received by Sun Cellular staff everyday but really now, that is their job in the first place.

Makes me wonder if they even employ technical support people in the first place :P. Or they are not doing anything at all.

And the best part in all this? The twerps actually blocked my number from being able to contact their broadband hotline support number. I showed the staff at Sun Cellular’s office in Ayala Center Cebu that my number could not call the broadband hotline support. Then, when used with their own sim, it went through right away.

This is how Sun Cellular fixes your problem, by blocking you out so you won’t be able to keep complaining anymore.

This was the worst mistake I ever made when subscribing for a service. I should have chosen the bundled tablet option because even though their connection sucks, I still have a tablet with me. Problem with tablets is that considering 3G is a resource hog and drains battery quickly, I did not want it to happen if I wanted to share the Internet connection which was why I chose the pocket WIFI option.

I cannot figure out why those people in Manila who are in charge with decisions cannot do their jobs properly. I only want my subscription to be cut off because I do not want to waste PHP24,000 for nothing.

Instead, I was told I could not even though their service sucks. What the manager in Cebu told me was that he can only keep following up my issue since only Manila has the final say and that he will ask that my previous payments be refunded.

I doubt this will work. Know why? They will say, if the connection is slow, how come the client still uses it. Ouch, that is a bulls-eye but sadly, that is reality. 3 more months of agonizing and wasting money for nothing.

My last resort was to email NTC regarding my problem so they could help me out. Problem was, their submission form in their website is broken. Although I sent an email directly to the person listed in their contacts list, I have lost all hope in actually looking forward to any response from them.

Oh yeah, one more thing, getting a pocket WIFI from Sun Cellular? DON’T!!! The one I got also keeps disconnecting itself from time to time. It is not the signal. Hell, I use it within the heart of the city.

I thought maybe it is because of the device itself but the staff in Cebu said it is not and that is really behaves that way. The hell?!? Where is the real time in that? I tend to have to turn the device on and off so it would somehow re-establish itself in providing me with some Internet connection.

For 1.5 years, I had tirelessly called customer service for help to no avail. I was even given conflicting solutions. There was one time the agent told me I can have the subscription cut off as long as I pay the last bill.

When I went to Sun Cellular’s Ayala Center Cebu branch, I was told it was not possible. This is one messed up organization. Even if Smart/PLDT bought them or however they call it, the fact remains their service sucks.

While this is a hopeless case, I am more angry with the fact that my PHP24,000.00 will be POOF because of some incompetent, lousy and lazy slobs who do not take their jobs seriously.

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Three Ways Modern Technology Has Changed Driving School

October 13th, 2014 / No Comments » / by wuhtevah

Cars may have changed along with technology and the 21st century has zoomed all of us into a future that seemed unreal, even twenty years ago. Cars are able to judge distances and warn you; some have navigation systems that will actually verbally tell you how to go from one point to another; the amenities available on today’s motor vehicle are endless, left only to the imagination. But, however technologically modern a car may be, the simple, basic rules of safety and skill still apply to the driver. No matter how modern a car is, it is only as safe as the person who is driving. There are many technological advances that have followed driving schools into the 21st century as well, such as these:

1. Using an iPad for Driving
The use of an iPad for driving doesn’t imply using it while driving. There are now apps available for download on iPads, tablets and other mobile devices that can create scenarios that the instructor can advise the student about before they occur for real. Once the student is behind the wheel, s/he should be fully prepared to face anything that happens on the road. Simulated situations that are discussed while still in the classroom avoid possible future accidents.

2. Rangefinders to Assist with Depth Perception
Another simple tool that can really add to a new driver’s skill is the Rangefinder. One of the most difficult tasks to accomplish when learning to drive is how to judge distances; the distances between cars or distances when turning and parking. With a simple point and click, the instructor can teach the student how to judge depth perception more precisely, assisting the student to become a safer driver once on the road.

3. The Steering Wheel Trainer
The steering wheel trainer is a simple, technological simulated steering wheel experience for new drivers. Learning how to “feel” the wheel is an acquired skill. If the student is able to learn to maneuver the wheel safely in a stationary position in the classroom, then the wheel will be comfortable and the student will be able to perform the skills such as Hand Over Hand turns and how to properly handle the wheel while driving. This eliminates another experience for the student to encounter once s/he actually begins driving for the first time.

Whether your student is a teenager anxious to earn a driver’s license, or you know a veteran driver who would like to become more knowledgeable about some of the technological advances that are available, Formula Driving School is the perfect place to experience these things. Making sure that they have included all of the top technological advances possible, they can provide a driving experience that is simulated so that your new driver can practice and gain necessary experience before hitting the road! Look for a driving school in St. George that will be able to meet your needs, making sure you are prepared to be a 21st century driver.

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Establishments In The Philippines That Require You To Show Any ID If You Pay Via Credit Card Are Stupid

October 13th, 2014 / No Comments » / by wuhtevah

So here is the thing. Not all establishments require you to show your ID when you pay through credit card. Those that do though, are stupid.

Yes. Stupid!

Here is the thing. What for? Afraid of fraudsters? I can understand if they require you to show a government issued ID but any ID? No way! Any fraudster can make up their own fake ID. All staffs do is just look at the photo of the ID if it matches your face in person.

That’s screwed up.

Also, I never bring my social security service (SSS) ID because I fear if I get mugged anytime, it will be stolen as well. Heaven forbid how long one has to wait in order to get their ID. I was lucky because the company I worked for was the one who took care of it.

But what about those who do not have the luxury of having someone else do the task for them in following up the status of their ID?

Okay, so another option of a government issued ID is a driver’s license. But not everybody has a vehicle.

Plus, I do not bring my company ID with me on weekends since I do not have work. It is really irritating when one gets told to show their ID. Or else, customers then get robotic induced messages from the attending staff.

I do not blame the staff since most of them are afraid of their superiors (even though in many cases, it is the superiors who suck).

So this is to the management of the establishments that require customers to show “ANY” ID first when they pay via credit card. You are stupid!

If other establishments don’t do it, why can’t you?! As if establishments like Gaisano Grand in Talamban where I recently experienced this are losing money :P.

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